- This topic has 6 replies, 2 voices, and was last updated 3 years, 3 months ago by
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Hi,
We had a hard time getting ajax to work on mobile. We checked the documentation, online support, FAQs, etc, and can’t find a way to resolve it. We reached out about 24 hours ago, but haven’t gotten an answer. Because of our deadline, we had to explore other options and would like to apply for a refund. What would be the next steps to get a refund processed?
Thank you so much!
Hi,
May I ask about the issue?
I just checked your account, but this is your first ever ticket, we have not got any query from you before.
Hi Ernest,
Thanks for your reply! We think that the query we made earlier didn’t go through because after we got a confirmation email for today’s query, we checked for the previous query confirmation email and realized that we didn’t receive one.
When we purchased the plugin, we thought that it would work on mobile. However, when we bought and installed it, we realized that the mobile part wasn’t working. Since most of our users will be using our website mobile, we realized it’s not what we’re looking for.
Thanks!
Warmly,
KarinaDear Karina,
The plugin works perfectly on any mobile phone, that is one of the main features, you can check on the demo site as well. May I take a look at the issue somewhere? These kinds of issues are very likely related to uncleared caches or 3rd party plugin conflicts.
Dear Ernesto,
Yeah, thats what we thought! We were confused as well since we saw that mobile was listed in its features. Unfortunately due to our deadline, we’ve already removed the plugin from our site. We wish we could have connected with you earlier about this!
KB
All right, if you wish you can open a refund query here.
- The topic ‘Making Ajax Mobile-Compatible’ is closed to new replies.