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Plugin activation issue

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • #42440
    SalmanSalman
    Participant

    Hi
    We has migrate our website from Hostinger shared server to AWS lightsail VPS server.

    Issue: After the migration all plugins has been activated perfectly accept support board and also I’m getting the error when i click activate button (check the attached files also)

    Fatal error: Uncaught Error: mysqli object is already closed in /bitnami/wordpress/wp-content/plugins/supportboard/supportboard/include/functions.php:219 Stack trace: #0 /bitnami/wordpress/wp-content/plugins/supportboard/supportboard/include/functions.php(219): mysqli->set_charset() #1 /bitnami/wordpress/wp-content/plugins/supportboard/supportboard/include/functions.php(204): sb_db_init_settings() #2 /bitnami/wordpress/wp-content/plugins/supportboard/supportboard/include/functions.php(4095): sb_db_check_connection() #3 /bitnami/wordpress/wp-content/plugins/supportboard/index.php(238): sb_installation() #4 /opt/bitnami/wordpress/wp-includes/class-wp-hook.php(308): sb_on_activation() #5 /opt/bitnami/wordpress/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters() #6 /opt/bitnami/wordpress/wp-includes/plugin.php(517): WP_Hook->do_action() #7 /opt/bitnami/wordpress/wp-admin/plugins.php(194): do_action() #8 {main} thrown in /bitnami/wordpress/wp-content/plugins/supportboard/supportboard/include/functions.php on line 219

    How can i solve this issue?

    Thanks

    #42442
    Ernest MarcinkoErnest Marcinko
    Keymaster

    Hi,

    Thank you for the details!

    Unfortunately the plugin Supportboard is not related to us, we are not the developers, you may have to contact it’s authors. I assume it’s this plugin, you may find the contact on their page.

    #42443
    SalmanSalman
    Participant

    Sorry for that .

    #42444
    Ernest MarcinkoErnest Marcinko
    Keymaster

    You cannot access this content.

Viewing 4 posts - 1 through 4 (of 4 total)
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