I’m sorry, but we can only do support via these forums.
Video call wouldn’t make it easier, as I still need to see the issue in my own browser to be able to debug it.
Can you perhaps create a temporary user account where I can log-in? That would bring this much closer to a possible solution. I can probably tell if there is a way via a custom code, or if you need to contact the other plugin/theme authors to disable that on a specific instance.