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New licence not showing in my account

Home Forums Product Support Forums Ajax Search Pro for WordPress Support New licence not showing in my account

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  • #52101
    melsaundersmelsaunders
    Participant

    I have purchased an additional license for Ajax Search Pro (directly through the site). I have my order number but the new license is not showing in my account. I can only see my two previous purchase licenses.

    New order:
    Your purchase details with WPDreams #sub_01jds0ednnyw2brf82senk08a6

    Could you let me know when this will be available?

    #52102
    Ernest MarcinkoErnest Marcinko
    Keymaster

    Hi Mel,

    I looked through your account, but I’m seeing both licenses, you should be seeing this exactly: https://i.imgur.com/FaIfQkv.png
    Can you please refresh and let me know what exactly is returned on your end?

    #52103
    Ernest MarcinkoErnest Marcinko
    Keymaster

    The second one on the screenshot is the new license.

    If you have another one which you purchased through codecanyon.net, it may not be registered on this website yet, you can add it manually via the form 🙂

    Purchases on Envato Market are independent from on-site purchases, we are transitioning to the new payment provider (so we can sell multiple licenses). All previous purchases from Envato Market can be imported to your account via the purchase code. I hope this helps!

    #52105
    melsaundersmelsaunders
    Participant

    Yes, got it. So I’m missing an older license from Code Canyon, which I can import. I might be back in touch as I think I’d like to take up the offer of 5 sites / lifetime, but I’ll do that once we know it’s working with the Grid Builder

    Thanks !

    #52106
    Ernest MarcinkoErnest Marcinko
    Keymaster

    Sure! Let me know if yoi have any questions. The black friday sale is active until 2nd of december (included), so you have plenty of time to test.

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