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When we add the serial number we get a connection error.

Home › Forums › Product Support Forums › Ajax Search Pro for WordPress Support › When we add the serial number we get a connection error.

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  • March 13, 2026 at 9:42 pm #57119
    totalwpsupporttotalwpsupport
    Participant

    When we add the serial number we get a connection error. We arent sure what could be causing this. Any ideas on most common causes you see with this error message so we can troubleshoot and resolve? Thank you.

    March 13, 2026 at 9:43 pm #57120
    totalwpsupporttotalwpsupport
    Participant

    Error is:

    “WP: Connection error, please try again later.”

    March 13, 2026 at 10:01 pm #57121
    Ernest MarcinkoErnest Marcinko
    Keymaster

    Hi,

    This happens if a very old version is installed, that is no longer able to connect to the secure verification server. Please make sure to manually install the newest update (download it from your purchases dashboard then install). After that it will be able to connect to the verification service.

    March 13, 2026 at 10:23 pm #57122
    totalwpsupporttotalwpsupport
    Participant

    Thanks!

    March 13, 2026 at 10:27 pm #57123
    Ernest MarcinkoErnest Marcinko
    Keymaster

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