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Reply To: When we add the serial number we get a connection error.

Home › Forums › Product Support Forums › Ajax Search Pro for WordPress Support › When we add the serial number we get a connection error. › Reply To: When we add the serial number we get a connection error.

March 13, 2026 at 10:01 pm #57121
Ernest MarcinkoErnest Marcinko
Keymaster

Hi,

This happens if a very old version is installed, that is no longer able to connect to the secure verification server. Please make sure to manually install the newest update (download it from your purchases dashboard then install). After that it will be able to connect to the verification service.