URGENT — AJAX Search Pro Stopped Working

This topic has 4 replies, 2 voices, and was last updated 6 days, 13 hours ago by romanereber_w2ii.

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May 27, 2026 at 11:30 am #57488

romanereber_w2ii
Participant

Hello,

I’m contacting you because I’ve truly tried everything possible to solve the issue with AJAX Search Pro, but nothing is working anymore.

I work for a public administration in France, and this issue has now become extremely urgent.

I created this website around 3 months ago and integrated AJAX Search Pro specifically to manage and filter the shows/events on the site. Everything was working correctly until recently.

Today, just as the website is about to be opened to the general public, the entire filtering/search system has stopped functioning completely.

I have already tried:

* clearing every layer of cache (browser, WordPress, server, CDN, Cloudflare, etc.)
* regenerating Elementor CSS/data
* disabling optimization/minification
* increasing PHP memory limits
* deactivating and reactivating the plugin
* checking for conflicts with other plugins
* testing on different browsers/devices

Unfortunately, nothing resolves the issue.

At this stage, the website launch is directly impacted, and we urgently need assistance to restore the plugin functionality as quickly as possible.

Thank you in advance for your help and fast support.

Best regards,
Romane reber

May 28, 2026 at 9:41 am #57492
Ernest Marcinko
Keymaster
Hi,

Thank you very much for the details it helped a lot.

After some debugging I have found the error stack trace:
```
[28-May-2026 09:30:09 UTC] WordPress database error Table 'scenesderdgreggy.wp_ajaxsearchpro_statistics' doesn't exist for query SELECT COUNT(*) FROM.wp_ajaxsearchpro_statistics. made by activate_plugin, do_action('activate_ajax-search-pro/ajax-search-pro.php'), WP_Hook->do_action, WP_Hook->apply_filters, WPDRMS\ASP\Core\Manager->activationHook, WPDRMS\ASP\Core\Init->activate, WPDRMS\ASP\Database\Manager->create, WPDRMS\ASP\Database\Manager->count
[28-May-2026 09:30:09 UTC] PHP Fatal error:  Uncaught TypeError: WPDRMS\ASP\Database\Manager::count(): Return value must be of type int, null returned in /home/scenesderd/www/wp-content/plugins/ajax-search-pro/src/server/Database/Manager.php:200
Stack trace:
#0 /home/scenesderd/www/wp-content/plugins/ajax-search-pro/src/server/Database/Manager.php(128): WPDRMS\ASP\Database\Manager->count('stats')
#1 /home/scenesderd/www/wp-content/plugins/ajax-search-pro/src/server/Core/Init.php(41): WPDRMS\ASP\Database\Manager->create()
#2 /home/scenesderd/www/wp-content/plugins/ajax-search-pro/src/server/Core/Manager.php(406): WPDRMS\ASP\Core\Init->activate()
#3 /home/scenesderd/www/wp-includes/class-wp-hook.php(341): WPDRMS\ASP\Core\Manager->activationHook(false)
#4 /home/scenesderd/www/wp-includes/class-wp-hook.php(365): WP_Hook->apply_filters('', Array)
#5 /home/scenesderd/www/wp-includes/plugin.php(522): WP_Hook->do_action(Array)
#6 /home/scenesderd/www/wp-admin/includes/plugin.php(703): do_action('activate_ajax-s...', false)
#7 /home/scenesderd/www/wp-admin/plugins.php(60): activate_plugin('ajax-search-pro...', 'https://www.sce...', false)
#8 {main}
  thrown in /home/scenesderd/www/wp-content/plugins/ajax-search-pro/src/server/Database/Manager.php on line 200
```
This indicated a database issue, where one of the options was corrupted (_asp_db_tables), likely during saving or when migrated from the staging environment. I have removed the option from the database so it’s get refreshed and now the plugin activates and will work as before. This is extremely rare and likely will never happen again.

I left it deactivated for you as I don’t want to change anything on your website without permission.
May 28, 2026 at 1:09 pm #57508

romanereber_w2ii
Participant

Hello,

Thank you for your reply.

Unfortunately, despite following your recommendations, the issue is still occurring. As soon as I activate the plugin, the entire website crashes immediately and becomes inaccessible.
Could you please investigate further and provide a concrete solution as soon as possible?

Thank you in advance for your help.

Best regards,
Roman Dalov

May 28, 2026 at 1:16 pm #57509

Ernest Marcinko
Keymaster

Sorry, my mistake – I forgot to mention that the Lite version should be disabled, as both plugins share some codebase and in some rare cases it may cause conflicts.

I deactivated the Lite verson for you and Activated the Pro – now the error should be gone.

All the best,
Ernest

May 28, 2026 at 1:21 pm #57510

romanereber_w2ii
Participant

OK thank you very much !

Have a good day 🙂
Best Regards,
Romane
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