Hi!
From what I can see there might be a javascript related issue, as the plugin is not initialized as it should be.
Try to change the following compatibility options under the Compatibility Settings submenu: https://i.imgur.com/55xEyCm.png
If that doesn’t help, then feel free to update your ticket with temporary log-in and FTP details, and I will try to debug the issue directly via FTP.
Best,Ernest Marcinko
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