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Reply To: Latest plugin on WP Engine – missing results, frontend search settings broken

Home › Forums › Product Support Forums › Ajax Search Pro for WordPress Support › Latest plugin on WP Engine – missing results, frontend search settings broken › Reply To: Latest plugin on WP Engine – missing results, frontend search settings broken

April 27, 2017 at 4:05 am #12886
Ernest MarcinkoErnest Marcinko
Keymaster

Hi!

Unfortunately I’m still getting an incorrect login details error message: http://i.imgur.com/RCawCO6.png

I’ve also tested the SFTP details, but that does not work either, I’m getting this error message:
[SFTP] Connection failed : Timeout while connecting to unicorngcb.sftp.wpengine.com:22
This error usually means that either the address, or the port number is incorrect. I’ve tried via SFTP (port 22) and FTP protocol (port 21) as well, but none of it responds. Do I have to use a different port by any chance?