Hi Darlene,
Sorry, I have missed your ticket by accident.
I checked to see if I can re-create this issue on my test server, but it is unfortunately working correctly there, so I’m not sure if it’s a bug or something else. Based on your description your settings sound correct to me.
Can you please add temporary back-end and FTP details so I can check the issue directly?
Best,Ernest Marcinko
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