I experimented with the limit settings and then realized what was happening. The results limit was set to 100 before and like I said in my previous message if you searched “dresses” at the bottom of the screen it displayed the message “More results… (506)”. There are 606 in the category, so the the total is 606 and if you subtract 100, you get 506. The number in parentheses is not the total number, it’s the remaining number of results that can be retrieved. This is what caused the confusion and made the client think that all the items were not being retrieved.
Thanks for your help.
Jay