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Reply To: unable to access secureservercdn2.net

Home Forums Product Support Forums Ajax Search Pro for WordPress Support unable to access secureservercdn2.net Reply To: unable to access secureservercdn2.net

#49400
Ernest MarcinkoErnest Marcinko
Keymaster

Hi,

Sure!

The block is reported by Cloudflare firewall – it is a false positive match. Unfortuantely there are no other details available. It happens because cloudflare heuristics picks up a “suspicious” payload when submitting the form. Cloudflare firewall is very complex and has hundreds of thousands of active rules, I have had similar issue with other plugins too, so it’s not uncommon. Most of the time a word or a string triggers it within the settings.

Can you please add temporary FTP access so I can make changes to the search plugin files? I will try to debug ste-by-step the submitted payload to see which value cloudflare doesn’t like. It’s a painful process, but at least I will know what to look for if this issue may repeat for someone else.