I need more information for to be able to help you resolve this issue.
– Can you link me to an URL where I can check the problem directly?
– Can you please also provide temporary log-in and FTP details, in case I need to debug the plugin code?
– Does the input field appears, or just the shortcode without anything?
– Does the plugin appear if used on a different location? (like bottom of the page, widget etc..)
– Is the plugin shortcode used or is it placed directly to the theme files?
– Is the plugin shortcode used within a visual editor plugin?
– Have you tried temporary changing the theme to see if that changes anything?
Sorry for the amount of questions, but I need as much information as possible 🙂 Thank you!Best,
If you like my products, don't forget to rate them on codecanyon :)