You are welcome.
That is really strange. It might sound silly, but are you sure this is from the the active theme directory?
One of the two suggestions above should definitely have an effect, unless none of the two files are active, or something else does some weird override or something.
Can you please update your ticket with temporary FTP and login information? I would like to take a look at this issue directly if possible.
Best,Ernest Marcinko
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