Thank you for your help – at this point this is the best support we have ever gotten from Envato vendors – simply amazing.
We have one more problem – products that have a “dot” in their name.
This is the name of the product – “3102042Z.OV”
When we search the exact name – “3102042Z.OV” – it's not found
When we search the name and replace the dot with a space it works – “3102042Z OV”.
We have tried mapping a space to a dot in functions.php but that didn't help.
Please advice 🙂