Categories Filter Not Working Properly

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This topic contains 3 replies, has 2 voices, and was last updated by Ernest Marcinko Ernest Marcinko 11 months, 2 weeks ago.

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • #33542
    alisonhanson26
    alisonhanson26
    Participant

    Hi,

    I would like my search bar to be able to filter results by country with the default option set to “All Countries”. I have set up these categories properly (I have many pages categorized as All Countries and their specific country. However, whenever I set the default as All Countries none of the filters work (even the individual countries). The only thing that does work is if I unselect all filters. How do I make the filters work.

    Side note: the individual country filters work when I remove the All Countries filter that includes all of them

    -Alison

    #33547
    Ernest Marcinko
    Ernest Marcinko
    Keymaster

    Hi Alison,

    Thank you for the details, it helps us a lot.

    Can you please add a relevant URL, where I can check this directly?
    If I understand correctly, you have a separate category called “All Countries”, where all of the items are assigned. When checking only this category, the items does not show up right?
    That is because, the unchecked items are considered as exclusions. I can recommend two ways of resolving this:
    1. Try changing the checkbox logic here: https://i.imgur.com/e6RivgW.png
    2. ..or remove the “All countries” item, and use the built in feature for that: https://i.imgur.com/9pSxQCH.png

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #33551
    alisonhanson26
    alisonhanson26
    Participant

    Hi Ernest,

    That fixed my issue. Thank you!

    -Alison

    #33552
    Ernest Marcinko
    Ernest Marcinko
    Keymaster
    You cannot access this content. Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


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