Multiple drop down arrow issue with elementor live product filter

Home Forums Product Support Forums Ajax Search Pro for WordPress Support Multiple drop down arrow issue with elementor live product filter

This topic contains 3 replies, has 2 voices, and was last updated by Ernest Marcinko Ernest Marcinko 2 years, 4 months ago.

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • #27184
    Wiebrock91
    Wiebrock91
    Participant

    Hi,
    I have an issue with multiple drop down arrows in the header while using your live product filter with elementor, woocommerce and elementors hello theme.
    With each new load through the product live filter a new dropdown arrow appears.
    Please help me.

    How did you try to eleminate the problem?
    I tried all of you basic troubleshooting guide.

    Where does the problem exactly occur?
    In the header of the page.
    With each new load through the product live filter a new dropdown arrow appears.

    Does it occur if you disable all other plugins?
    Yes.

    Does it occur if you change the theme?
    Yes.

    Can you see any error messages?
    No.

    Attachments:
    You must be logged in to view attached files.
    #27202
    Ernest Marcinko
    Ernest Marcinko
    Keymaster

    Hi!

    This is a known issue with some themes + Elementor and the plugin latest release. The next update will be out monday (11th), that will address this.

    Since you added back-end access, I have applied a fix to bypass this issue for now. If you clear your site and browser cache, the issue should hopefully disappear.

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #27239
    Wiebrock91
    Wiebrock91
    Participant

    Hi,

    thanks for your help!

    Unfortunately I have a new problem..
    I used your Elementor Pro Product Widget Live Filter documentation, but when I try to sort the products by categories, not all products for the respective category are shown to me.
    As an example, I have 10 products in the category “Reitsport Springreiten” but after pressing the checkbox it shows me only two products. Could you help me with that, please?

    Many greetings
    Lucas

    • This reply was modified 2 years, 4 months ago by Wiebrock91 Wiebrock91.
    #27250
    Ernest Marcinko
    Ernest Marcinko
    Keymaster

    Hi,

    Sure, I suspect it is only a logic issue.

    If you are using filters, that are unchecked by default, and there are products in multiple categories – then by default, the un-checked categories as treated as exclusions. Try this configuration: https://i.imgur.com/yW5zvOd.png
    It should do the trick 🙂

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


Viewing 4 posts - 1 through 4 (of 4 total)

You must be logged in to reply to this topic.