Knowledge Base

IMPORTANT: Before opening a support ticket

in Ajax Search Pro Troubleshooting Tags: beforeerrorfixingopeningsupportticket

Depending on the nature of the problem, there are number of things you can try before opening a support ticket. These will help the support staff to identify and solve the issue faster.

1. Disable all other plugins, but Ajax Search Pro, then check if the problem persists

In many cases issues are caused by 3rd party plugins directly. This will help you identify the possible faulty plugin. Tell the support staff which plugin you suspect, and they will help you debugging the problem – if possible.

If step 1. didn’t work:

2. Switch your theme to the default, check if the problem persists

If so, then there is most likely an incompatibility issue with the theme. Tell the support staff this information, they will help you identify and fix the problem.

3. Re-install the plugin

Sometimes plugin installations can fail, and can result in missing files. Make sure to re-install the plugin to avoid this issue.

4. Enable debug mode in WordPress

Debug mode will force to print possible error messages to the front or back-end. Here is a guide on how to do it. These are very important for fixing a possible issue.

If any of these steps resulted in a change, don’t hesitate to share it with the support staff.