This website uses cookies to personalize your experience. By using this website you agree to our cookie policy.

Activated plugin dont show product tabs info

Home › Forums › Product Support Forums › Related Posts Pro for WordPress Support › Activated plugin dont show product tabs info

Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • June 20, 2017 at 8:29 am #13695
    Helena HelendiHelena Helendi
    Participant

    Hey!

    I purchased the related posts plugin. When adding related posts to product pages, it makes the page broken. Related posts plugin should be under the product info, but when activating the plugin, it will lose some of the data in product tabs. I also added a screenshot. Please help me out, what should I do. Thank you in advance!

    Best regards,

    Helena Helendi
    [email protected]

    June 20, 2017 at 11:29 am #13704
    Ernest MarcinkoErnest Marcinko
    Keymaster

    Hi!

    I’m guessing it might be an unkonw CSS or javascript conflict. It’s impossible to tell without actually seeing the issue.
    Can you please add temporary FTP and back-end access as well? I would like to debug throuhg the plugin code to see where the problem might be.

    June 20, 2017 at 12:00 pm #13705
    Helena HelendiHelena Helendi
    Participant

    You cannot access this content.

    June 21, 2017 at 5:21 pm #13752
    Helena HelendiHelena Helendi
    Participant

    You cannot access this content.

    June 22, 2017 at 12:12 pm #13762
    Ernest MarcinkoErnest Marcinko
    Keymaster

    Thank you Helena, I will log-in in a second.

    June 22, 2017 at 1:22 pm #13763
    Ernest MarcinkoErnest Marcinko
    Keymaster

    Hi!

    I’ve tried both log-in details, but they does not seem to work.
    – The back-end says invalid username.
    – The SFTP client returns: Password authentication denied.
    Perhaps using password is not permitted via sftp?

    June 26, 2017 at 8:47 am #13792
    Helena HelendiHelena Helendi
    Participant

    You cannot access this content.

    June 26, 2017 at 10:27 am #13793
    Helena HelendiHelena Helendi
    Participant

    You cannot access this content.

    June 27, 2017 at 8:39 am #13803
    Ernest MarcinkoErnest Marcinko
    Keymaster

    Hi!

    Thank you, the SFTP works now, but I still cannot log-in to the back-end with the new details, can you please check that?

    June 27, 2017 at 8:51 am #13804
    Helena HelendiHelena Helendi
    Participant

    You cannot access this content.

    June 27, 2017 at 11:57 am #13805
    Ernest MarcinkoErnest Marcinko
    Keymaster

    Hi!

    Thank you, that worked perfectly.

    I’ve identified the issue and implemented a fix as well. The shortcode was very likely executed too soon, and somehow the builder replaced the tabs content with it. I’ve added a manual shortcode execution code, now it should be displayed correctly.

  • Author
    Posts
Viewing 11 posts - 1 through 11 (of 11 total)
  • The topic ‘Activated plugin dont show product tabs info’ is closed to new replies.