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Refund

Home › Forums › Product Support Forums › Ajax Search Pro for WordPress Support › Refund

Viewing 3 posts - 1 through 3 (of 3 total)
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  • August 1, 2017 at 10:02 am #14061
    ciaobikeitalyciaobikeitaly
    Participant

    Dear support,
    Hope you’re having a great day.
    We’ve tried your plugin and our staff tried to email you, but we didn’t receive any answer.
    Therefore since we need a good suppport and we might not need your plugin anymore we would like to be refunded.
    What’s the procedure to it?

    Thanks

    August 1, 2017 at 10:09 am #14062
    Ernest MarcinkoErnest Marcinko
    Keymaster

    Hi,

    I do not see any support tickets open under your account, just this one. Are you sure it was opened here? I can’t see any other unanswered from the past period either.

    The re-fund process is handled via codecanyon, I believe here: https://codecanyon.net/page/customer_refund_policy
    However it will very likely to be rejected, as I can’t see any support tickets associated with this purchase code in the system. Let me know if I’m mistaken, and I will help you as soon as possible.

    You can open a support ticket any time, we are usually responding very quickly, as it’s our highest priority. You can check other tickets for proof.

    August 2, 2017 at 8:17 am #14087
    ciaobikeitalyciaobikeitaly
    Participant

    Dear Ernest,
    Our techs reported us that they’ve contacted you via email but you didn’t answer and we couldn’t open tickets because of an error; this is why we asked for a refund.
    The tech team has opened a ticket to solve some issues about the plugin.

    Thanks you

    Regards

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