Hi,
I do not see any support tickets open under your account, just this one. Are you sure it was opened here? I can’t see any other unanswered from the past period either.
The re-fund process is handled via codecanyon, I believe here: https://codecanyon.net/page/customer_refund_policy
However it will very likely to be rejected, as I can’t see any support tickets associated with this purchase code in the system. Let me know if I’m mistaken, and I will help you as soon as possible.
You can open a support ticket any time, we are usually responding very quickly, as it’s our highest priority. You can check other tickets for proof.