Ernest,
I appreciate you taking the time to reply. Clearly you’re successful so I guess it isn’t slowing you down. Of course you “built the model” – CodeCanyon didn’t come to your house in the night and drag you out, forcing you to use their platform.
The bar is always higher for a software company. This experience is really unpleasant – at least for casual users who have to remember your strange model when WP updates or their theme updates and everything breaks. The link you provide is to purchase Ajax search pro – with 6 months support. The fees are modest…I’m complaining about the friction and positioning. If I went looking on CodeCanyon, as your website suggests for extending support, it wouldn’t occur to me that I have to buy the software again. Can’t you have an “extended support” option for those who already purchased?
Ah! If I log in to CodeCanyon the same page flips to “6 months support for $27…”
Crazy.
Okay, I guess I’ll remember this when everything breaks again and purchase the extension if needed.