Can't change placeholder text…search broken…

[ajmccannParticipant]

Two issues:
1. Some (most) of my searches are broken. See https://www.11trees.com/live/online-writing-handbook/. Search at the top is working, but search below “11trees’ Online Writing Handbook – Contents” is broken. The top, functioning, search does not show a blue background when displaying results…so it is operational but not following its setup.

I was able to ‘fix’ other searches by copying them, then replacing the shortcode. So literally making “[wd_asp id=4]” into “[wd_asp id=10]” after duplicating [wd_asp id=4]. This is not sustainable.

2. Even my working searches, like the “Search Support” search on https://www.11trees.com/live/support/, are not showing correct placeholder text.

Please advise.

[Ernest MarcinkoKeymaster]

Hi,

Can you please add FTP and Back-end login details? I would like to look at the plugin configuration and run code debugging if neccessary via FTP.

1. On the search below the 1trees’ Online Writing Handbook – Contents there is some custom CSS applied, probably from the theme or the theme builder, which overrides some of the styling rules (links, line height, backgrounds etc..). I need to see the original on the back-end in order to see which ones exactly are overwritten to correct them.

2. This is usually a cache related issue, although in this case I don’t know what the correct placeholder text actually is. With the back-end detail I will be able to check that as well. Since there are no reports of similar problems, this is very likely only a page cache issue.

Thank you!

Best,
Ernest Marcinko
If you like my products, don't forget to rate them on codecanyon :)

[ajmccannParticipant]

Hey Ajax Pro,

I don’t understand your support model at all. Are paying customers blocked from posting to the forums unless they have a current support payment? A support ticket is NOT a forum post in 99% of companies.

You have to send me to CodeCanyon to buy support? Really? Do I go there and search for a sku or something?

I search your “knowledge base” and I’m taken to some weird “WordPress Dreams” site that is covered with irrelevant stuff?

Running 4.18.4 on https://www.11trees.com/live/support/support-annotate-pro/.

Notice, on this page, that I have 2 search boxes. The bottom one is how both should look.

IF I COPY THE BOTTOM ONE and add it to the same page (any page) it ends up looking like the top one.
In addition, very disappointed to discover that “copy” does not copy all settings. Some fonts, and the settings icon, are different from the original. Which makes me wonder what else changes.

IF I SIMPLY CHANGE THE SHORTCODE of the bottom, properly formatted search box to a different integer the result looks like the top search box.

In preview the search boxes always look fine.

I’ve tried the CSS tricks…also changing to default theme, disabling other plugins. Nothing works – the top search is always messed up.

(I only want ONE search on this page – just have 2 to illustrate the problem).

This is a really embarassing problem and I depend on Ajax PRO…my site search (usually the most finicky) is just fine.

Please advise.

[ajmccannParticipant]

I have removed the extra search from the above page – I kept adding/removing/copying (on the page) content with Ajax widget codes…and the weird formatting went away. Just repeated addition/subtraction of the same Ajax widgets.

There is a strange ghosting of the predictive text results…floating above the white text.

I wish I knew how to interact with you efficiently. I don’t mind paying but I also don’t like have catastrophic failures of my site search every 12 months or so (my theme developer gave me some css to fix the last fail).

Would appreciate you commenting on copy – which doesn’t seem to be a true copy – of an Ajax Search instance. Also on how to interact with the forum and get support from fellow users, where on earth to go in Envato Code Canyon (what is that?) to purchase support…

Thank you.

[Ernest MarcinkoKeymaster]

Hi,

We did not build this model, it comes from our seller platform (codecanyon.net). The do not offer subscription based sales, so when you buy a product, it is yours forever – including all future updates – however you can extend a support period if you want to.
With most companies, you need subscription for both updates and support, and usually the fees are higher.
The downside is, that codecanyon does not have a unified system for support – they give us access to an API, where we authors can verify purchase codes. It is up to us, how to deal with that. For this particular product, you can purchase a support extension here. You will have to log-in with your account, for which the original purchase was made. Unfortunately we don’t have access to the codecanyon.net accounts, nor sales, it is fully managed by them (it is sort of like google play).

Because there is no unified system for support, we chose a modified forum base, it seems to work very well – judging by the number of tickets and users. I understand this is not the best for everyone, but we do the best we can.

Best,
Ernest Marcinko
If you like my products, don't forget to rate them on codecanyon :)

[ajmccannParticipant]

Ernest,

I appreciate you taking the time to reply. Clearly you’re successful so I guess it isn’t slowing you down. Of course you “built the model” – CodeCanyon didn’t come to your house in the night and drag you out, forcing you to use their platform.

The bar is always higher for a software company. This experience is really unpleasant – at least for casual users who have to remember your strange model when WP updates or their theme updates and everything breaks. The link you provide is to purchase Ajax search pro – with 6 months support. The fees are modest…I’m complaining about the friction and positioning. If I went looking on CodeCanyon, as your website suggests for extending support, it wouldn’t occur to me that I have to buy the software again. Can’t you have an “extended support” option for those who already purchased?

Ah! If I log in to CodeCanyon the same page flips to “6 months support for $27…”

Crazy.

Okay, I guess I’ll remember this when everything breaks again and purchase the extension if needed.

[Ernest MarcinkoKeymaster]

I appreciate you taking the time to reply. Clearly you’re successful so I guess it isn’t slowing you down. Of course you “built the model” – CodeCanyon didn’t come to your house in the night and drag you out, forcing you to use their platform.

At the time we started (around 8 years ago) codecanyon was (and probably is) the biggest WordPress related plugin market, so it seemed a good choice. Starting at them was a good idea, as at time I was a college student with no money to invest, and they already had a very strong customer base.

Ah! If I log in to CodeCanyon the same page flips to “6 months support for $27…”
Crazy.

I understand, it would be much convenient to have everything in one place, but it is not possible. We, plugin authors just as much rely on the seller platform as our customers.

Best,
Ernest Marcinko
If you like my products, don't forget to rate them on codecanyon :)

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