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Plugin acting weirdly after site update

Home › Forums › Product Support Forums › Ajax Search Pro for WordPress Support › Plugin acting weirdly after site update

Viewing 9 posts - 1 through 9 (of 9 total)
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    Posts
  • August 17, 2020 at 8:12 am #28988
    ptzinisptzinis
    Participant

    After updating the sit template, there is a conflict problem with your plugin not showing results.
    Here is the site (live) before the update: https://mediterraneancosmos.gr pls go in any submenu pages (SHOPPING, FOOD & DRINK, ENTERTAINMENT, SERVICES) and you will see the shops correctly shown
    Here is the staging copy after the update: https://staging2.mediterraneancosmos.gr/ if you go in the submenu pages (SHOPPING, FOOD & DRINK, ENTERTAINMENT, SERVICES) you will see the following:
    SHOPPING page has grouped all the shops and changed the style of the search results
    FOOD & DRINK has broken images and somehow has decided to show some categories only
    ENTERTAINMENT and SERVICES pages return a No results

    Please notice that the site is in Greek and English.
    Thanks

    August 17, 2020 at 9:23 am #28996
    Ernest MarcinkoErnest Marcinko
    Keymaster

    Hi,

    Can you please add temporary FTP and back-end details for BOTH environments?
    I would like to cross check the configurations, as I am seeing different results on all search bars on every corresponding page, except the shopping.
    The shopping page layouts seem identical to me on both staging and live.

    August 17, 2020 at 9:39 am #29002
    ptzinisptzinis
    Participant

    You cannot access this content.

    August 17, 2020 at 1:44 pm #29008
    Ernest MarcinkoErnest Marcinko
    Keymaster

    Hi,

    Thank you.

    The same navigation is present (your screenshot), on both the staging and the live – on the staging there are more items to display, so it is displayed. It can be turned off here: https://i.imgur.com/uJn102z.png

    I also found the issue, it was due to this option was disabled: https://i.imgur.com/PCRMe3U.png
    The live server has a much older version of the search, where this feature worked a bit differently as the current one. I turned that option on on the staging site, as it makes no difference in layout in your case.

    It should be all right now on the staging as well.

    August 19, 2020 at 5:59 am #29043
    ptzinisptzinis
    Participant

    It seems to be working fine
    Thanks a lot and sorry for this delayed reply
    Best

    September 2, 2020 at 12:37 pm #29225
    ptzinisptzinis
    Participant

    Somehow the problem persists
    Before and after updating the plugin
    Can you pls check?
    Thanks

    September 3, 2020 at 3:18 pm #29237
    Ernest MarcinkoErnest Marcinko
    Keymaster

    Hi,

    I tried to log in to the staging, but that no longer exists (I’m getting a 404 error). Then I tried the live, but it does not let me log-in. Can you please check?

    September 4, 2020 at 12:06 pm #29240
    ptzinisptzinis
    Participant

    You cannot access this content.

    September 7, 2020 at 3:15 pm #29259
    Ernest MarcinkoErnest Marcinko
    Keymaster

    Hi,

    The problem seems to be the same as before, please make sure to turn on this option and configure the filter box of the desired taxonomy accordingly. That will resolve the issue.

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