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Hi there
For some reason the auto update package isn’t available on our site. I don’t believe it’s any of the reasons listed here: https://documentation.ajaxsearchpro.com/plugin-updates/plugin-update-issues-or-errors.
Any help appreciated.
Hi,
Have you tried updating via the Dashboard Updates panel?
Best,
Ernest Marcinko
If you like my products, don't forget to rate them on codecanyon :)
Hi Ernest
Yes, I’m afraid it says the same thing there too.
“Update failed: Update package not available.”
Interesting. Can you add temporary FTP access? I can try debugging the process via editing the files, to see where it exactly fails. It is much more likely to be a firewall/blacklist or connection issue, but I think it is worth debugging nevertheless.
Best,
Ernest Marcinko
If you like my products, don't forget to rate them on codecanyon :)
You cannot access this content.You cannot access this content. Best,
Ernest Marcinko
If you like my products, don't forget to rate them on codecanyon :)
I found the issue, it was nothing major – the license key was activated for a different site (the dev domain of your site). Some development/test domains are recognized, but this was a completely different domain name so it passed by.
Somehow the license check failed, and did not deactivate automatically either.I have corrected the issues and the update went through nicely.
Best,
Ernest Marcinko
If you like my products, don't forget to rate them on codecanyon :)
Thank you so much for figuring it out. Much appreciated!
You cannot access this content. Best,
Ernest Marcinko
If you like my products, don't forget to rate them on codecanyon :)
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