Automatic Updates not working

[redbacksolutions]

Hi there

For some reason the auto update package isn’t available on our site. I don’t believe it’s any of the reasons listed here: https://documentation.ajaxsearchpro.com/plugin-updates/plugin-update-issues-or-errors.

Any help appreciated.

[Ernest Marcinko]

Hi,

Have you tried updating via the Dashboard Updates panel?

[redbacksolutions]

Hi Ernest

Yes, I’m afraid it says the same thing there too.

“Update failed: Update package not available.”

[Ernest Marcinko]

Interesting. Can you add temporary FTP access? I can try debugging the process via editing the files, to see where it exactly fails. It is much more likely to be a firewall/blacklist or connection issue, but I think it is worth debugging nevertheless.

[redbacksolutions]

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[Ernest Marcinko]

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[Ernest Marcinko]

I found the issue, it was nothing major – the license key was activated for a different site (the dev domain of your site). Some development/test domains are recognized, but this was a completely different domain name so it passed by.
Somehow the license check failed, and did not deactivate automatically either.

I have corrected the issues and the update went through nicely.

[redbacksolutions]

Thank you so much for figuring it out. Much appreciated!

[Ernest Marcinko]

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