Automatic Updates not working

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This topic contains 8 replies, has 2 voices, and was last updated by Ernest Marcinko Ernest Marcinko 1 month ago.

Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • #38285
    redbacksolutions
    redbacksolutions
    Participant

    Hi there

    For some reason the auto update package isn’t available on our site. I don’t believe it’s any of the reasons listed here: https://documentation.ajaxsearchpro.com/plugin-updates/plugin-update-issues-or-errors.

    Any help appreciated.

    #38287
    Ernest Marcinko
    Ernest Marcinko
    Keymaster

    Hi,

    Have you tried updating via the Dashboard Updates panel?

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #38307
    redbacksolutions
    redbacksolutions
    Participant

    Hi Ernest

    Yes, I’m afraid it says the same thing there too.

    “Update failed: Update package not available.”

    #38310
    Ernest Marcinko
    Ernest Marcinko
    Keymaster

    Interesting. Can you add temporary FTP access? I can try debugging the process via editing the files, to see where it exactly fails. It is much more likely to be a firewall/blacklist or connection issue, but I think it is worth debugging nevertheless.

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #38321
    redbacksolutions
    redbacksolutions
    Participant
    You cannot access this content.
    #38327
    Ernest Marcinko
    Ernest Marcinko
    Keymaster
    You cannot access this content. Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #38328
    Ernest Marcinko
    Ernest Marcinko
    Keymaster

    I found the issue, it was nothing major – the license key was activated for a different site (the dev domain of your site). Some development/test domains are recognized, but this was a completely different domain name so it passed by.
    Somehow the license check failed, and did not deactivate automatically either.

    I have corrected the issues and the update went through nicely.

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #38331
    redbacksolutions
    redbacksolutions
    Participant

    Thank you so much for figuring it out. Much appreciated!

    #38335
    Ernest Marcinko
    Ernest Marcinko
    Keymaster
    You cannot access this content. Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


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