Settings of Search Instance don't load at all

This topic has 7 replies, 2 voices, and was last updated 3 years, 9 months ago by Ernest Marcinko.

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August 26, 2022 at 2:36 am #39038
faazz
Participant
When I click on the settings icon to edit the newly created Search instance, it opens the settings page and only shows loading animation. It doesn’t load at all.
- This topic was modified 3 years, 9 months ago by . Reason: Giving SFTP details
August 26, 2022 at 9:14 am #39042

Ernest Marcinko
Keymaster

Hi,

Thank you for the details!

Can you pelase add temporary FTP access? I would like to debug the plugin script, to see what exactly is causin the looping.
There is probably a conflict from a 3rd party script, but since the page freezes, I can’t exactly determine which one is it, and I don’t want to disable plugins/themes on your site.

August 26, 2022 at 11:22 am #39047

faazz
Participant

Hello Ernest

I have added the SFTP details. Thank you for explaining. I hope it gets resolved

August 26, 2022 at 1:44 pm #39057

Ernest Marcinko
Keymaster

Thank you, unfortuantely the server does not allow the username/password authentication method: https://i.imgur.com/zB26Zd3.png
Can you please check that?

August 26, 2022 at 1:48 pm #39058

faazz
Participant

You cannot access this content.

August 26, 2022 at 1:50 pm #39059

Ernest Marcinko
Keymaster

The port number was missing, thank you, I can log-in now. Will get back to you if I find anything.

August 26, 2022 at 1:57 pm #39060

faazz
Participant

Okay great. I look forward to your reply

August 26, 2022 at 2:35 pm #39061

Ernest Marcinko
Keymaster

I have found the issue. One of the fields was conflicting with another jqueryUI version. I have made a correction, it was only a single line of code. I will include this fix in the upcoming release of course. It should be okay now.
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