Settings of Search Instance don't load at all

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This topic contains 7 replies, has 2 voices, and was last updated by Ernest Marcinko Ernest Marcinko 4 weeks, 1 day ago.

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  • Author
    Posts
  • #39038
    faazz
    faazz
    Participant

    When I click on the settings icon to edit the newly created Search instance, it opens the settings page and only shows loading animation. It doesn’t load at all.

    • This topic was modified 4 weeks, 1 day ago by faazz . Reason: Giving SFTP details
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    #39042
    Ernest Marcinko
    Ernest Marcinko
    Keymaster

    Hi,

    Thank you for the details!

    Can you pelase add temporary FTP access? I would like to debug the plugin script, to see what exactly is causin the looping.
    There is probably a conflict from a 3rd party script, but since the page freezes, I can’t exactly determine which one is it, and I don’t want to disable plugins/themes on your site.

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #39047
    faazz
    faazz
    Participant

    Hello Ernest

    I have added the SFTP details. Thank you for explaining. I hope it gets resolved

    #39057
    Ernest Marcinko
    Ernest Marcinko
    Keymaster

    Thank you, unfortuantely the server does not allow the username/password authentication method: https://i.imgur.com/zB26Zd3.png
    Can you please check that?

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #39058
    faazz
    faazz
    Participant
    You cannot access this content.
    #39059
    Ernest Marcinko
    Ernest Marcinko
    Keymaster

    The port number was missing, thank you, I can log-in now. Will get back to you if I find anything.

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #39060
    faazz
    faazz
    Participant

    Okay great. I look forward to your reply

    #39061
    Ernest Marcinko
    Ernest Marcinko
    Keymaster

    I have found the issue. One of the fields was conflicting with another jqueryUI version. I have made a correction, it was only a single line of code. I will include this fix in the upcoming release of course. It should be okay now.

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


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