Settings of Search Instance don't load at all

[faazzParticipant]

When I click on the settings icon to edit the newly created Search instance, it opens the settings page and only shows loading animation. It doesn’t load at all.

• This topic was modified 6 months, 4 weeks ago by  . Reason: Giving SFTP details

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[Ernest MarcinkoKeymaster]

Hi,

Thank you for the details!

Can you pelase add temporary FTP access? I would like to debug the plugin script, to see what exactly is causin the looping.
There is probably a conflict from a 3rd party script, but since the page freezes, I can’t exactly determine which one is it, and I don’t want to disable plugins/themes on your site.

Best,
Ernest Marcinko
If you like my products, don't forget to rate them on codecanyon :)

[faazzParticipant]

Hello Ernest

I have added the SFTP details. Thank you for explaining. I hope it gets resolved

[Ernest MarcinkoKeymaster]

Thank you, unfortuantely the server does not allow the username/password authentication method: https://i.imgur.com/zB26Zd3.png
Can you please check that?

Best,
Ernest Marcinko
If you like my products, don't forget to rate them on codecanyon :)

[faazzParticipant]

You cannot access this content.

[Ernest MarcinkoKeymaster]

The port number was missing, thank you, I can log-in now. Will get back to you if I find anything.

Best,
Ernest Marcinko
If you like my products, don't forget to rate them on codecanyon :)

[faazzParticipant]

Okay great. I look forward to your reply

[Ernest MarcinkoKeymaster]

I have found the issue. One of the fields was conflicting with another jqueryUI version. I have made a correction, it was only a single line of code. I will include this fix in the upcoming release of course. It should be okay now.

Best,
Ernest Marcinko
If you like my products, don't forget to rate them on codecanyon :)

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