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The request failed, please check your connection! Status 500

Home › Forums › Product Support Forums › Ajax Search Pro for WordPress Support › The request failed, please check your connection! Status 500

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  • September 23, 2022 at 6:22 pm #39446
    netzenrobnetzenrob
    Participant

    Hello,

    We’ve recently moved our site to a new hosting, when doing the search we get:

    The request failed, please check your connection! Status 500

    Any ideas?

    We do use CloudFlare – could it be this? Are there external communications made somewhere to your services in the plugin that I need to allow through a firewall?

    Thanks,

    Rob

    September 24, 2022 at 10:15 am #39457
    netzenrobnetzenrob
    Participant

    Any update on this? Desp to fix. Thank you!

    September 24, 2022 at 2:56 pm #39459
    Ernest MarcinkoErnest Marcinko
    Keymaster

    Hi,

    It is more likely something on the server side, if the hosting was changed. Cloudflare usually has no effect on these things.

    First try to turn off the custom ajax handler to see if that makes any difference.

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