The request failed, please check your connection! Status 500

Home Forums Product Support Forums Ajax Search Pro for WordPress Support The request failed, please check your connection! Status 500

This topic contains 2 replies, has 2 voices, and was last updated by Ernest Marcinko Ernest Marcinko 1 week, 1 day ago.

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  • Author
    Posts
  • #39446
    netzenrob
    netzenrob
    Participant

    Hello,

    We’ve recently moved our site to a new hosting, when doing the search we get:

    The request failed, please check your connection! Status 500

    Any ideas?

    We do use CloudFlare – could it be this? Are there external communications made somewhere to your services in the plugin that I need to allow through a firewall?

    Thanks,

    Rob

    #39457
    netzenrob
    netzenrob
    Participant

    Any update on this? Desp to fix. Thank you!

    #39459
    Ernest Marcinko
    Ernest Marcinko
    Keymaster

    Hi,

    It is more likely something on the server side, if the hosting was changed. Cloudflare usually has no effect on these things.

    First try to turn off the custom ajax handler to see if that makes any difference.

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


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