Hi,
I got your messages, sorry for the long wait!
Unfortunately I can’t do live sessions, but I am more than happy to help as much as I can. I think I might be able to replicate the issue on our local server, so I will investigate on both ends.
I don’t think I have the FTP access anymore, I did not save the password from the one time link. I delete everything after some time, so no customer data is at risk. Can you please send it again?
In the meantime I will look into this on a local installation.