license activation

This topic has 5 replies, 2 voices, and was last updated 1 year, 2 months ago by Ernest Marcinko.

Viewing 6 posts - 1 through 6 (of 6 total)

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March 14, 2025 at 9:13 am #53337

vincent_u2hk
Participant

Hello,

I can’t validate license.

I have this error:
WP: Connection error, please try again later.

Thanks

March 14, 2025 at 9:19 am #53338

Ernest Marcinko
Keymaster

Hi,

Can you please add temporary back-end details so I can take a look at the issue? Thank you!

March 14, 2025 at 9:55 am #53343

vincent_u2hk
Participant

screenshot:
https://app.screencast.com/wihx5cCCk2klp

March 14, 2025 at 9:58 am #53344
Ernest Marcinko
Keymaster
Thank you!

Can you please add temporary (s)FTP and back-end access details so I can debug the issue? I have checked the activation servers, and everything is running correctly on our ends, so it must be some sort of a conflict with something.
- This reply was modified 1 year, 2 months ago by Ernest Marcinko.
March 14, 2025 at 10:10 am #53347

vincent_u2hk
Participant

This is a public administration site and I can’t create an external account.
Thanks for the feedback, it must be coming from my side.
I’ll check this weekend during the maintenance period.
I’ll get back to you if necessary.

Best regards

Vincent Hamel

March 14, 2025 at 10:14 am #53348

Ernest Marcinko
Keymaster

All right, let me know if you find anything!

The license activation service connects a server, so in case you use a firewall/proxy, then make sure to whitelist it: update.wp-dreams.com

Luckily license activation is not mandatory though, it does not block the plugin functionally, it is only used for automated updates.
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