license activation

[vincent_u2hk]

Hello,

I can’t validate license.

I have this error:
WP: Connection error, please try again later.

Thanks

[Ernest Marcinko]

Hi,

Can you please add temporary back-end details so I can take a look at the issue? Thank you!

[vincent_u2hk]

screenshot:
https://app.screencast.com/wihx5cCCk2klp

[Ernest Marcinko]

Thank you!

Can you please add temporary (s)FTP and back-end access details so I can debug the issue? I have checked the activation servers, and everything is running correctly on our ends, so it must be some sort of a conflict with something.

• This reply was modified 1 year, 2 months ago by Ernest Marcinko.

[vincent_u2hk]

This is a public administration site and I can’t create an external account.
Thanks for the feedback, it must be coming from my side.
I’ll check this weekend during the maintenance period.
I’ll get back to you if necessary.

Best regards

Vincent Hamel

[Ernest Marcinko]

All right, let me know if you find anything!

The license activation service connects a server, so in case you use a firewall/proxy, then make sure to whitelist it: update.wp-dreams.com

Luckily license activation is not mandatory though, it does not block the plugin functionally, it is only used for automated updates.

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