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Related Post Pro and Ajax Search Pro Stopped Working

Home › Forums › Product Support Forums › Related Posts Pro for WordPress Support › Related Post Pro and Ajax Search Pro Stopped Working

Viewing 15 posts - 1 through 15 (of 16 total)
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    Posts
  • August 25, 2015 at 8:51 pm #5676
    expresspubsexpresspubs
    Participant

    Hello. After upgrading Related Post Pro and Ajax Search Pro both stop working.. I followed the instruction of opening and re-saving all the settings, but still not working.

    Thanks!

    September 3, 2015 at 10:44 am #5789
    Ernest MarcinkoErnest Marcinko
    Keymaster

    Hi!

    First, make sure you use the latest search version (4.5.1), it had been released after the 4.5 as the first bugfix version.

    Then there are a few things you can try:

    • Make sure you have your browser cache cleared, try different browsers as well
    • Make sure to clear your site cache (W3TC, WP Super cache)
    • Make sure to clear your CDN cache if you are using any (clouflare, maxcdn, amazon cloudfront)
    • Some cache plugins may take 12-24 hours to completely clear – you can try to de-activate the cache plugins temporarly to see the search works then

    If none of this is working, then it’s probably a conflict or something unknown yet. In that case, could you please provide temporary FTP and back-end access to check on the problem?

    September 16, 2015 at 3:02 pm #5961
    expresspubsexpresspubs
    Participant

    Ok. Thanks for the reply. Ajax Saerch Pro is working now after installing version 4.5.1, but Related Post Pro is still not working….

    Thanks!

    September 21, 2015 at 8:47 am #5989
    Ernest MarcinkoErnest Marcinko
    Keymaster

    Is there a site where I can check the problem? I need more information to find/fix issues. Is it not working at all, or are there some parts not working?

    Can you please provide temporary FTP and back-end access to check on the problem?

    September 24, 2015 at 4:47 pm #6029
    expresspubsexpresspubs
    Participant

    Hello. Thanks for the support.

    Below find the Admin login credentials:

    ** moved to file for security reasons **

    • This reply was modified 10 years, 8 months ago by Ernest MarcinkoErnest Marcinko. Reason: moved to file for security reasons
    October 6, 2015 at 7:38 pm #6146
    expresspubsexpresspubs
    Participant

    Hello. Please find below the link to a post with only default related post imags

    http://inghanaonline.com/asantehene-otumfuo-osei-tutu-ii-in-trouble/

    November 6, 2015 at 3:42 pm #6559
    Ernest MarcinkoErnest Marcinko
    Keymaster

    Hi!

    I can’t seem to be able to log in with the details anymore. Can you please check them?

    The configuration seems to be correct to me, can you please also povide temporary FTP details like I asked for previously?

    I want to debug through the code to see why the images are not found.

    November 7, 2015 at 2:55 pm #6567
    expresspubsexpresspubs
    Participant

    Thanks for the support. Please see attached document for login

    November 9, 2015 at 10:33 am #6573
    Ernest MarcinkoErnest Marcinko
    Keymaster

    Hi!

    Your host seems to be offline. Let me know if it’s back online again.

    November 23, 2015 at 2:26 pm #6717
    Ernest MarcinkoErnest Marcinko
    Keymaster

    I still cannot find any FTP details provided though. I cannot check the code without FTP details.

    November 24, 2015 at 5:30 pm #6742
    expresspubsexpresspubs
    Participant

    Hi. Attached is file containing FTP credentials

    November 25, 2015 at 4:54 pm #6789
    Ernest MarcinkoErnest Marcinko
    Keymaster

    Hi!

    I have made a change but the site went offline in the meantime, so I don’t know if that helped. Let me know when it’s back online.

    November 27, 2015 at 8:36 pm #6807
    expresspubsexpresspubs
    Participant

    Hello.

    The website is back on. The Related Post Pro is working now, but we noticed 2 things…

    1- The website is running very slow now

    2- Post social sharing Icons dissappeared.

    Thanks!

    November 30, 2015 at 1:40 pm #6826
    Ernest MarcinkoErnest Marcinko
    Keymaster

    Hi!

    1. I’ve tried a few links, but it seems normal to me compared to before. You are running lots of plugins, that greatly impacts the site performance. Maybe it was just a temporary bandwidth problem. It happens to me sometimes.

    2. I didn’t change anything related to that. It must be something else. Only 1 line of code was changed in related posts pro directory, and it cannot affect other plugins.

    December 1, 2015 at 10:08 pm #6862
    expresspubsexpresspubs
    Participant

    Hello,

    Ok. But I just I’mjust seeing that Related Post Pro is not even showing at all any more?

    Thanks!

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