Related Post Pro and Ajax Search Pro Stopped Working

Home Forums Product Support Forums Related Posts Pro for WordPress Support Related Post Pro and Ajax Search Pro Stopped Working

This topic contains 15 replies, has 2 voices, and was last updated by

 
Keymaster
6 years, 1 month ago.

Viewing 15 posts - 1 through 15 (of 16 total)
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  • #5676

    Participant

    Hello. After upgrading Related Post Pro and Ajax Search Pro both stop working.. I followed the instruction of opening and re-saving all the settings, but still not working.

    Thanks!

    #5789

    Hi!

    First, make sure you use the latest search version (4.5.1), it had been released after the 4.5 as the first bugfix version.

    Then there are a few things you can try:

    • Make sure you have your browser cache cleared, try different browsers as well
    • Make sure to clear your site cache (W3TC, WP Super cache)
    • Make sure to clear your CDN cache if you are using any (clouflare, maxcdn, amazon cloudfront)
    • Some cache plugins may take 12-24 hours to completely clear – you can try to de-activate the cache plugins temporarly to see the search works then

    If none of this is working, then it’s probably a conflict or something unknown yet. In that case, could you please provide temporary FTP and back-end access to check on the problem?

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #5961

    Participant

    Ok. Thanks for the reply. Ajax Saerch Pro is working now after installing version 4.5.1, but Related Post Pro is still not working….

    Thanks!

    #5989

    Is there a site where I can check the problem? I need more information to find/fix issues. Is it not working at all, or are there some parts not working?

    Can you please provide temporary FTP and back-end access to check on the problem?

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #6029

    Participant

    Hello. Thanks for the support.

    Below find the Admin login credentials:

    ** moved to file for security reasons **

    • This reply was modified 6 years, 3 months ago by  Ernest Marcinko. Reason: moved to file for security reasons
    Attachments:
    You must be logged in to view attached files.
    #6146

    Participant

    Hello. Please find below the link to a post with only default related post imags

    http://inghanaonline.com/asantehene-otumfuo-osei-tutu-ii-in-trouble/

    #6559

    Hi!

    I can’t seem to be able to log in with the details anymore. Can you please check them?

    The configuration seems to be correct to me, can you please also povide temporary FTP details like I asked for previously?

    I want to debug through the code to see why the images are not found.

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #6567

    Participant

    Thanks for the support. Please see attached document for login

    Attachments:
    You must be logged in to view attached files.
    #6573

    Hi!

    Your host seems to be offline. Let me know if it’s back online again.

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #6717

    I still cannot find any FTP details provided though. I cannot check the code without FTP details.

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #6742

    Participant

    Hi. Attached is file containing FTP credentials

    Attachments:
    You must be logged in to view attached files.
    #6789

    Hi!

    I have made a change but the site went offline in the meantime, so I don’t know if that helped. Let me know when it’s back online.

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #6807

    Participant

    Hello.

    The website is back on. The Related Post Pro is working now, but we noticed 2 things…

    1- The website is running very slow now

    2- Post social sharing Icons dissappeared.

    Thanks!

    #6826

    Hi!

    1. I’ve tried a few links, but it seems normal to me compared to before. You are running lots of plugins, that greatly impacts the site performance. Maybe it was just a temporary bandwidth problem. It happens to me sometimes.

    2. I didn’t change anything related to that. It must be something else. Only 1 line of code was changed in related posts pro directory, and it cannot affect other plugins.

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #6862

    Participant

    Hello,

    Ok. But I just I’mjust seeing that Related Post Pro is not even showing at all any more?

    Thanks!

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