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December 1, 2016 at 3:01 pm
#11082
Hi!
Please contact directly Envato for this. I’m only a codecanyon member as well, I cannot do anything regarding payments, accounts etc.. it’s all beyond my control.
I believe you can open a ticket with them over this URL: https://help.market.envato.com/hc/en-us
Best,Ernest Marcinko
If you like my products, don't forget to rate them on codecanyon :)