Thank you very much for your kind words!
I believe the problem is because the editor, contributor and subscriber roles are excluded, and the users might belong to one of these groups as well: https://i.imgur.com/jbjk6yJ.png
From what I can see on your users page, almost every user belongs to the ‘editor’ role. So if you change the exclusions to not include the editor, you should start seeing user results as well.Best,
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