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April 24, 2017 at 12:38 pm
#12829
Keymaster
Hi,
Thank you very much for your kind words.
Unfortunately I can’t issue re-funds once the plugin has been downloaded.
We follow the re-fund policy as stated by codecanyon, which you can find on this URL: https://codecanyon.net/page/customer_refund_policy
The re-fund must be initiated from the customer end, I’m not able to do it, as codecanyon has the control over that. In this case however, it would be declined anyways, unfortuantely.