plugin not working

This topic contains 4 replies, has 2 voices, and was last updated by MrGreens MrGreens 5 years, 2 months ago.

Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • #12820
    MrGreens
    MrGreens
    Participant

    Installing Plugin from uploaded file: codecanyon-8137229-related-posts-pro-for-wordpress.zip
    Unpacking the package…

    Installing the plugin…

    The package could not be installed. No valid plugins were found.

    Plugin install failed.

    #12822
    Ernest Marcinko
    Ernest Marcinko
    Keymaster

    Hi,

    Make sure you downloaded the correct file: https://i.imgur.com/hKgmHhK.png

    The first option ‘All files & documentation’ includes all files, including the documentation and must be extracted first on your computer. Unfortunately I cannot control that, Codecanyon requires the packages like this.

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #12828
    MrGreens
    MrGreens
    Participant

    Thanks for your help.

    In frustration I went to a free plugin now that is doing exactly what we want. http://www.LGM.news/vid

    So we won’t try to get your one working. Sorry!

    Please arrange a refund or credit to my account.

    many thanks.

    #12829
    Ernest Marcinko
    Ernest Marcinko
    Keymaster

    Hi,

    Thank you very much for your kind words.

    Unfortunately I can’t issue re-funds once the plugin has been downloaded.
    We follow the re-fund policy as stated by codecanyon, which you can find on this URL: https://codecanyon.net/page/customer_refund_policy

    The re-fund must be initiated from the customer end, I’m not able to do it, as codecanyon has the control over that. In this case however, it would be declined anyways, unfortuantely.

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #12831
    MrGreens
    MrGreens
    Participant

    Ok, thanks

    Me losing $20 (inc TAX) is a good lesson learned!

    Freebies are often perfect.

    Take care!

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