I do not see any support tickets open under your account, just this one. Are you sure it was opened here? I can’t see any other unanswered from the past period either.
The re-fund process is handled via codecanyon, I believe here: https://codecanyon.net/page/customer_refund_policy
However it will very likely to be rejected, as I can’t see any support tickets associated with this purchase code in the system. Let me know if I’m mistaken, and I will help you as soon as possible.
You can open a support ticket any time, we are usually responding very quickly, as it’s our highest priority. You can check other tickets for proof.Best,
If you like my products, don't forget to rate them on codecanyon :)