I need to check on the issue in order to make sure it is actually a problem caused by the plugin, and not a 3rd party related error. Even in that case, it could be very easily fixable. If the issue is indeed caused by the plugin, and is not easily fixable, we will of course approve a refund request.
Can you please add temporary FTP and back-end details to your ticket, so I can look at the problem directly? Thank you very much.Best,
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