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Reply To: Many issues – old tickets vanished!

Home Forums Product Support Forums Ajax Search Pro for WordPress Support Many issues – old tickets vanished! Reply To: Many issues – old tickets vanished!

#23756
Ernest MarcinkoErnest Marcinko
Keymaster

Hi Vivek,

Yes, sorry about that, there was a major data issue at our hosting provider, and many tickets from the last 30-35 days have vanished, along with user data.

I assume you are reffering to these results, but those are not from ASP, that is a different search bar, probably built into the theme or something similar.

The 2nd and the 3rd issue was I believe related to an unneccessary content type filter you had active. I don’t think you needed those, so I removed them (Frontend search settings -> Content type filters tab).
Then I switched to the Index Table, and now I see a lot of new results, as well as none of them seems to be missing either.