Hi Alison,
Thank you for the details, it helps us a lot.
Can you please add a relevant URL, where I can check this directly?
If I understand correctly, you have a separate category called “All Countries”, where all of the items are assigned. When checking only this category, the items does not show up right?
That is because, the unchecked items are considered as exclusions. I can recommend two ways of resolving this:
1. Try changing the checkbox logic here: https://i.imgur.com/e6RivgW.png
2. ..or remove the “All countries” item, and use the built in feature for that: https://i.imgur.com/9pSxQCH.png
