Hi!
Could you please link me to the page where this is happening?
Could you please provide temporary admin/ftp access to check the configuration?
Also could you tell an example phrase to search for and the expected results?
The search speed mostly depends on the server speed and the configuration. If your database is big, it’s highly advised to disable search in categories/terms and content as these queries take time for the sql server and for many rows title is more than enough. Also the results count should be limited to around 10.