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Could you please provide a site url where I can check this issue? I don't know if you provided temporary access, but on my end the fields are empty. You can upload a .txt file with the details as well, it's safe, not visible to anyone else.
Sounds like some kind of error halts the ajax response – it might be coming from another plugin, or an unknown bug can cause it as well. If you can provide an url, I might be able to tell.Best,
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