Reply To: The backend interface is not responding

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#5483

Ernest Marcinko
Keymaster

Hi!

This usually happens if a 3rd party plugin invokes a javascript error before rendering. It can also happen if the theme javascript files are loaded on the back-end as well (where they shouldn't).

I can't tell exactly unless I see it, but you can try 2 things:

  • Swtich the theme temporary to the default, and see if it works then.
  • Turn off every other plugin but the search and try then (or you can turn them off 1 by 1)

If it doesn't help, you can include temporary back-end details to your ticket and I may be able to tell where the error originates from by checking the error console.

Best,
Ernest Marcinko

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