Reply To: Problem with Ajax Search Pro and wpengine

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#9076

Ernest Marcinko
Keymaster

1. It's still only a missing file issue. The copy simply fails or there is a permission/ownership issue with the copy process. I've also seen hosts blocking certain files, so it might be that? The problem is not related to a plugin failure, simply the copy process fails for some reason. If changing permissions, checking file ownerships via SSH does not work, simply re-install the plugin, it usually clears these issues.

2. Unfortunately I cannot authorize a re-fund for this reason, I'm sorry.

Best,
Ernest Marcinko

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