Hi,
In this case I will have to check this manually, to see if there is some kind of conflict or a yet unknown bug. Can you please update your ticket details with temporary log-in and FTP access? (you can also post them as a private reply)
Integration to navigation bars is only possible by editing the theme code. It has been requested many times, but it’s simply not possible for two reasons: WordPress does not support adding shortcodes to menu items, and every menu structure (and navbar) differs for every theme out there, it would cause many visual problems. (plus there are other possible issues, but these are the main ones)
If you want, I can take a look at the navbar via FTP as well, maybe I can place the plugin shortcode it to a position you need it.
Best,Ernest Marcinko
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