Dear customer,
The most important question in the category case is, are you using custom post types? Categories in custom post types are not the same categories as in simple posts and therefore are impossible to exclude. Hopefully there will be a solution or a better implementation in wordpress’ next upcoming version, until then, this will stay impossible.
If you are not using custom post types, then this might be a misconfiguration or a software bug. I might need you to allow me temporary ftp/administrator access to see and fix possible mistakes, since category exclusion works fine on all my testservers, and none of my other clients reported this before. Sometimes bugs occur with other plugins, but it is impossible to get prepared for a 500 thousand plugin base compatibility.
As for the search results. The search is working as it should work. It’s giving you those result, because if the word “pet” is found in more fields (like title, description, custom fields) in one post then the exact match goes behind these results.
If you expect more accurate results, then turn on the “Show exact matches only?” and it will look for the word order more strictly, and you will possibly get more accurate results. (it’s not that strict as it sounds, try it 🙂 )
Unfortunately I cannot refund you, envato marketplaces has a very hard policy on this. Don’t worry, I will assist you and help you to get the search working.
I know how frustrating is when a newly bought product is not working as it should, but please stay calm, I’m focusing on your issue.
PS.: Sorry for the late answer, the server went down minutes after you submitted the ticket. I’m in contact with the host provider, I might move the whole thing to another host, they have terrible downtimes.
Best,Ernest Marcinko
If you like my products, don't forget to rate them on codecanyon :)
