500 error

This topic contains 5 replies, has 2 voices, and was last updated by Ernest Marcinko Ernest Marcinko 1 year ago.

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  • #41210
    veenm82
    veenm82
    Participant

    Hello Ernest

    Hope you can help: I get sometimes an 500 status message with searches including PDF files. Example: searching for “Leiden” (city in the Netherlands, but also a verb) maybe to difficult to find in the database?

    Thanks a lot!
    Martin

    #41216
    Ernest Marcinko
    Ernest Marcinko
    Keymaster

    Hi Martin,

    Thank you for the details.

    That is very unlikely, I suspect the issue is somewhere in the post process code. I see you are using the new PDF images feature. I think that might be running into an error somewhere, as it is a fairly new code.

    I tried to log-in to test, but wordfence does not allow me to visit the back-end URL. Can you please check that, and also add temporary FTP access? I would like to debug the image generator to see where it fails.

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #41219
    veenm82
    veenm82
    Participant
    You cannot access this content.
    #41224
    Ernest Marcinko
    Ernest Marcinko
    Keymaster

    Thank you very much Martin!

    The issue was only a memory limit problem. The number of results displayed exceeds over 300 items, which caused the process to run out of memory. I have increased the memory limit by adding the following line to the wp-config.php file in your root directory:

    ini_set('memory_limit', '512M');

    It should be okay now. Nevertheless I suggest lowering the number of initial result here (I recommend max 50), and using the load more results feature, so it will load more results once the user scrolls to the bottom of the list. That will greatly improve the performance and the server load.

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #41272
    veenm82
    veenm82
    Participant

    Hello Ernest

    Thanks a lot for this great help!. Happy it was only memory 🙂

    I will take over your advices

    Nice day
    Martin

    #41275
    Ernest Marcinko
    Ernest Marcinko
    Keymaster
    You cannot access this content. Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


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